Your router can't find a network

Possible causes

Your SIM is faulty

Check if your SIM is faulty by inserting it in a phone. If your SIM is not accepted by the phone, your SIM is probably faulty. Contact our customer service to get a new SIM.

Wrong or missing SIM

Check if a Virgin Mobile SIM has been inserted into your router.

Key in your PIN.

Step of :

Little or no network coverage

View our network coverage map.

We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your router.

We suggest you try updating your computer's operating system if you haven't done so recently. Operating system updates are often used to solve problems.

If this doesn't help, contact customer service for more help.


Height x width x depth 106 x 58 x 15.8 mm
Weight 103 g
SIM type Mini SIM
GPRS Yes (download speeds of up to 171 kbit / s)
EDGE Yes (download speeds of up to 384 kbit / s)
3G (UMTS) Yes (download speeds of up to 2 Mbit / s)
HSDPA Yes (download speeds of up to 7.2 Mbit / s)
HSUPA Yes (upload speeds of up to 2 Mbit / s)
4G Yes (download speeds of up to 100 Mbit / s)
Wi-Fi Yes
850 MHz No
900 MHz Yes
1800 MHz Yes
1900 MHz Yes
2100 MHz Yes
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