I've established a connection to the router but I can't browse the internet

Possible causes

A firewall or an anti-virus program is blocking browser access to the internet

Open your firewall or anti-virus program and check that your browser is allowed to establish a connection to the internet.

Key in the correct APN.

Step of :

Wrong or missing SIM

Check if a Virgin Mobile SIM has been inserted into your router.

Wrong security or network settings in the browser

Try using a different browser to check if the browser settings cause the error.

Key in your PIN.

Step of :
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your router.

We suggest you try updating your computer's operating system if you haven't done so recently. Operating system updates are often used to solve problems.

If this doesn't help, contact customer service for more help.


Height x width x depth 106 x 58 x 15.8 mm
Weight 103 g
SIM type Mini SIM
GPRS Yes (download speeds of up to 171 kbit / s)
EDGE Yes (download speeds of up to 384 kbit / s)
3G (UMTS) Yes (download speeds of up to 2 Mbit / s)
HSDPA Yes (download speeds of up to 7.2 Mbit / s)
HSUPA Yes (upload speeds of up to 2 Mbit / s)
4G Yes (download speeds of up to 100 Mbit / s)
Wi-Fi Yes
850 MHz No
900 MHz Yes
1800 MHz Yes
1900 MHz Yes
2100 MHz Yes
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