Sony Xperia Z3

Sony Xperia Z3 Guide

The Basics

Getting started Functions and settings Calls and contacts Messaging Tools and apps Wi-Fi, Bluetooth and Data

First use

Inserting a SIM Inserting a memory card Charging the battery Turning my phone on and off Activating a Google account on my phone

Using my phone

Guide to keys and sockets Writing texts List of display icons Ending running applications Turning the screen lock on or off Restarting my phone

Internet settings

Setting up my phone for internet Using my internet browser Clearing browser data

Sound settings

Choosing a ringtone Choosing a message tone Turning silent mode on or off Turning vibration on or off Setting the ring volume

Display settings

Choosing a language Setting the date and time Personalising the phone display Setting the display brightness

Security

Turning my PIN on or off Changing my PIN Unblocking my PIN Turning phone lock code on or off Changing the phone lock code Checking SIM lock status

Software updates

Checking the software version Backing up the phone memory Updating the software Restoring factory default settings

Network

Choosing a network Choosing network mode Turning flight mode on or off

Making calls

Making a call Answering a call Making a call with hidden caller identification Using speed dialing Turning call waiting on or off Using call waiting Turning caller identification on or off Diverting calls to another number

Contacts

Creating a contact Copying contacts from social network sites and email accounts Merging identical contacts Copying contacts between my SIM and my phone Assigning a contact to a speed dialing key

Voicemail

Saving my voicemail number Diverting calls to my voicemail Calling my voicemail Cancelling all diverts

Call restrictions

Turning fixed dialing on or off Adding fixed numbers

SMS

Setting up my phone for SMS Writing and sending SMS Reading SMS

MMS

Setting up my phone for MMS Writing and sending MMS Reading MMS

Email

Setting up my phone for email Setting up my phone for Exchange email Deleting an email configuration Writing and sending email Reading email

Apps

Installing and using apps from Google Play Uninstalling apps

Photo and video

Using my camera Using my video recorder Viewing photos and videos Sending photos and videos Uploading photos or videos to social network sites

Music

Using the music player Using the radio

Location

Turning GPS on or off Using NAVIGON

Organiser

Creating a calendar appointment Setting an alarm

Wi-Fi

Turning Wi-Fi on or off Connecting to a Wi-Fi network Using my phone as a Wi-Fi Hotspot Tethering from my phone

Bluetooth

Turning Bluetooth on or off Pairing a Bluetooth device with my phone Transferring files via Bluetooth

Syncing

Transferring files between a computer and my phone

NFC

Turning NFC on or off Reading NFC tags Transferring files using NFC Turning Android Beam on or off Transferring files using Android Beam

Data

Checking data usage Turning mobile data on or off Turning data roaming on or off

APP Chat

Facebook

How to use Facebook on your phone

Twitter

How to install Twitter on your phone How to use Twitter on your phone

Google Maps

How to use Google Maps on your phone

YouTube

How to use YouTube on your phone

Troubleshooting

I can't turn on my phone

Possible Causes

The battery is flat Your SIM is faulty An incorrect PIN is entered Your SIM is blocked You phone asks for the PUK Your phone hasn't been assembled correctly Your phone is locked to another service provider Your phone is locked to Virgin Mobile Your phone isn't turned on correctly The phone lock code is turned on

Possible causes

The battery is flat

If the battery is flat, you can't turn on your phone.

Charge the battery.

Step of :

Charge the battery.

1. Connect the charger to your phone

Open the cover on the left side of your phone.

Connect the charger to the phone socket and to a power point.

When the battery charging icon is displayed, charging is in progress.

2. End charging

When the battery is fully charged, you can remove the charger from the power point and your phone.

When your phone is turned on, you can always see the battery power level. The bigger the coloured section of the battery icon, the more power.

Did this solve your problem?

Yes thank you! Next cause

Your SIM is faulty

If your SIM is faulty, your phone will tell you that your SIM isn't accepted.

Your SIM is faulty

Check if your SIM is faulty by inserting it in another phone. If your SIM is not accepted by the other phone, your SIM is probably faulty. Contact our customer service to get a new SIM.

Did this solve your problem?

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An incorrect PIN is entered

The PIN is used to protect your SIM from unauthorised use. If an incorrect PIN is entered, you can't turn on your phone.

Key in the correct PIN.

Step of :

Key in the correct PIN.

1. Turn on your phone

Tap and hold On/Off until your phone is turned on.

2. Enter PIN

Key in your PIN (default is 0000) and tap enter.
If your SIM is rejected:
Contact your phone store or your service provider.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. Log on to My Account to get the PUK.
Please note:
If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Virgin Mobile.

3. Turn off your phone

Tap and hold On/Off.

Tap Power off.

Tap OK.

Did this solve your problem?

Yes thank you! Next cause

Your SIM is blocked

If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently.

Your SIM is blocked

You'll need a new SIM. Contact our customer service to get a new SIM.

Did this solve your problem?

Yes thank you! Next cause

You phone asks for the PUK

If you enter an incorrect PIN three times in a row, you need to key in your PUK.

You phone asks for the PUK

Key in the correct PUK.
Please note: if you haven't received a PUK or don't know it, it can be obtained on My Account.

Did this solve your problem?

Yes thank you! Next cause

Your phone hasn't been assembled correctly

If your phone hasn't been assembled correctly, you can't turn on your phone.

Make sure your phone has been assembled correctly.

Step of :

Make sure your phone has been assembled correctly.

1. Insert your SIM

Turn the back of your phone towards you.

Open the cover on the left side of your phone.

Remove the SIM holder from your phone.

Place your SIM as illustrated in the SIM holder.
Place your SIM in the SIM holder.

Insert the SIM holder into your phone.

Close the cover again.

Did this solve your problem?

Yes thank you! Next cause

Your phone is locked to another service provider

If your phone is locked to another service provider and you're trying to use a Virgin Mobile SIM, the display will tell you that your SIM is invalid.

Your phone is locked to another service provider

Please visit our website for more information on how to unlock your phone.

Did this solve your problem?

Yes thank you! Next cause

Your phone is locked to Virgin Mobile

If your phone is locked to Virgin Mobile and you try to use a SIM from another service provider, the display will tell you that your SIM is invalid.

Your phone is locked to Virgin Mobile

To use a SIM from another service provider, you'll need to contact our customer service to unlock your phone.

Did this solve your problem?

Yes thank you! Next cause

Your phone isn't turned on correctly

Your phone won't turn on if it's not done correctly.

Turn on your phone correctly.

Step of :

Turn on your phone correctly.

1. Turn on your phone

Tap and hold On/Off until your phone is turned on.

2. Enter PIN

Key in your PIN (default is 0000) and tap enter.
If your SIM is rejected:
Contact your phone store or your service provider.

3. Turn off your phone

Tap and hold On/Off.

Tap Power off.

Tap OK.

Did this solve your problem?

Yes thank you! Next cause

The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. When the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Key in the phone lock code. You can now turn off the phone lock code. If you've forgotten the phone lock code, contact the phone manufacturer for assistance.

Step of :

Key in the phone lock code. You can now turn off the phone lock code. If you've forgotten the phone lock code, contact the phone manufacturer for assistance.

1. Find "Screen lock"

Slide two fingers down the display starting from the top edge of your phone.

Tap Settings.

Tap Security.

Tap Screen lock.

2. Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

3. 2a - Create phone lock code using a pattern

Tap Pattern.

Tap and drag a point to connect at least four points.

Tap Continue.
Repeat the selected phone lock code to confirm.

Tap Confirm.

4. 2b - Create phone lock code using a PIN

Tap PIN.

Key in the required phone lock code and tap Continue.

Key in the phone lock code again and tap OK.

5. Turn off use phone lock code

Tap None.

6. Return to the home screen

Tap the home icon to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your phone. Contact our customer service for more help.

Specs

Sony Xperia Z3

Dimensions (LxWxH)	146 x 72 x 7.3 mm
Weight	152 g
Colour display	16 million colours
Resolution	1080 x 1920 pixels
Touch screen	Yes
Talk time	Up to 16 hours
Stand-by time	Up to 37 days
Phone memory	3 GB RAM, 16 / 32 GB storage
Memory card slot	Yes
SIM type	Nano SIM

GSM 850 MHz	Yes
GSM 900 MHz	Yes
GSM 1800 MHz	Yes
GSM 1900 MHz	Yes
GPRS	Yes
EDGE (EGPRS)	Yes
3G (UMTS)	Yes
HSDPA (3.5G)	Yes
4G (LTE)	Yes

SMS	Yes
MMS	Yes
Chat	Yes
Email	Yes

Camera	20.7 megapixels
Video player	Yes
Video recorder	Yes
Video call	No
Music player	Yes
Radio	Yes
Podcasts	No
Voice recorder	Yes

Internal GPS	Yes
Maps/Navigation	Google Maps

Calendar	Yes
Tasks	No
Notes	No
Alarm	Yes
Stopwatch	Yes
Countdown timer	Yes
Calculator	Yes
Office applications	OfficeSuite

Browser	Yes
RSS reader	No

Wi-Fi	Yes
USB data cable	Yes
Bluetooth	Yes
Data modem	Yes
Synchronisation with computer	Yes

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