Samsung Galaxy Note8

Samsung Galaxy Note8 Guide

The Basics

Getting started Functions and settings Calls and contacts Messaging Tools and apps Wi-Fi, Bluetooth and data

First use

Inserting a SIM Turning my phone on and off Charging the battery Inserting a memory card Activating a Google account on my phone

Using my phone

Guide to keys and sockets List of screen icons Ending running applications Turning the screen lock on or off Restarting my phone

Internet settings

Setting up my phone for internet Using my internet browser Clearing browser data

Sound settings

Choosing a ringtone Choosing a message tone Turning silent mode on or off Turning vibration on or off Setting the ring volume

Screen settings

Choosing a language Setting the date and time Setting the screen brightness

Security

Turning my PIN on or off Changing my PIN Unblocking your PIN Turning phone lock code on or off Checking SIM lock status

Software updates

Checking the software version Updating the software Restoring factory default settings

Network

Choosing a network Choosing network mode Turning flight mode on or off

Making calls

Calling a phone number Answering a call Turning call waiting on or off Turning caller identification on or off

Contacts

Creating a contact Copying contacts between my SIM and my phone Merging identical contacts Copying contacts from social network sites and email accounts

Voicemail

Saving my voicemail number Diverting calls to your voicemail Calling my voicemail Cancelling all diverts

Call restrictions

Turning fixed dialing on or off Adding fixed numbers

SMS

Setting up my phone for SMS Writing and sending SMS

MMS

Setting up my phone for MMS Writing and sending MMS

Email

Setting up my phone for email Setting up my phone for Exchange email Deleting an email account Writing and sending email

Apps

Installing apps from Google Play Uninstalling apps Turning automatic update of apps on or off

Photo and video

Using my camera Using my video recorder Viewing photos and videos Sending photo or video in an email

Music

Using the music player

Location

Turning GPS on or off

Wi-Fi

Turning Wi-Fi on or off Connecting to a Wi-Fi network Using my phone as Wi-Fi Hotspot

Bluetooth

Turning Bluetooth on or off Pairing a Bluetooth device with my phone

Syncing

Transferring files between a computer and my phone

NFC

Turning NFC on or off

Data

Checking data usage Turning mobile data on or off Turning data roaming on or off

APP Chat

Facebook

How to use Facebook on your phone

Twitter

How to install Twitter on your phone How to use Twitter on your phone

Google Maps

How to use Google Maps on your phone

YouTube

How to use YouTube on your phone

Troubleshooting

I can't turn on my phone

Possible Causes

The battery is flat Your phone hasn't been assembled correctly Your phone doesn't turn on correctly

Possible causes

The battery is flat

To use your phone, the battery must be charged.

Charge the battery.

Step of :

Charge the battery.

1. Charge the battery

Connect the charger to the socket and to a power point.

When the battery charging icon is displayed, charging is in progress.

When your phone is turned on, you can always see the battery power level. The bigger the coloured section of the battery icon, the more power.

Did this solve your problem?

Yes thank you! Next cause

Your phone hasn't been assembled correctly

To turn on your phone, it needs to be assembled correctly.

See how to assemble your phone.

Step of :

See how to assemble your phone.

1. Remove the card holder

Find the opener for the card holder. Insert the opener into the small hole in the card holder.

Remove the card holder from your phone.

2. Insert your SIM

Turn your SIM so the angled corner of your SIM is aligned with the angled corner of the SIM holder.

Please note: your phone only supports nano SIMs.

Place your SIM in the holder and slide the card holder into your phone.

Did this solve your problem?

Yes thank you! Next cause

Your phone doesn't turn on correctly

To be able to turn on your phone, it needs to be done correctly.

See how to turn on your phone.

Step of :

0000

See how to turn on your phone.

1. Turn on your phone

Tap and hold On/Off until your phone is turned on.

2. Enter PIN

If you're asked to key in your PIN, do so and tap OK. The default PIN is 0000.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. Log on to My Account to get the PUK. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Virgin Mobile.

3. Turn off your phone

Tap and hold On/Off until a pop-up menu is displayed.

Tap Power off.

Did this solve your problem?

Yes thank you! Next cause

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your phone.

Contact our customer service for more help.

Specs

Samsung Galaxy Note8 (Android 7.1)

Dimensions	162.5 x 74.8 x 8.6 mm
Weight	195 g

SIM type

Nano SIM

Storage	64 GB
Memory card slot	Up to 256 GB

Touchscreen	Yes
Screen size	6.3 inches
Resolution	1440 x 2960 pixels
Colour screen	16 million colours
Physical keypad	No

2G network	Yes
3G network	Yes
4G network	Yes

Bluetooth	Yes
Wi-Fi	Yes
NFC	Yes
USB data cable	Included
GPS	Yes

Camera	Dual 12 MP
Video recorder	Yes
Flash	Yes
Music player	Yes
FM radio	No

Operating system

Android 7.1 (Nougat)

Voice calls	Yes
Video calls	No
SMS	Yes
MMS	Yes
Email	POP3 / IMAP / Exchange
Internet settings	Yes

USB	Yes
Wi-Fi Hotspot	Yes

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