Samsung Galaxy Note 5

Samsung Galaxy Note 5 Guide

The Basics

Getting started Functions and settings Calls and contacts Messaging Tools and apps Wi-Fi, Bluetooth and data

First use

Inserting a SIM Turning my phone on and off Charging the battery Activating a Google account on my phone

Using my phone

Guide to keys and sockets Writing texts List of screen icons Ending running applications Turning the screen lock on or off Restarting my phone

Internet settings

Setting up my phone for internet Using my internet browser Clearing browser data

Sound settings

Choosing a ringtone Choosing a message tone Turning silent mode on or off Turning vibration on or off Setting the ring volume

Screen settings

Choosing a language Setting the date and time Personalising my phone's home screen Setting the screen brightness

Voice commands

Selecting settings for voice control Using voice control

Security

Turning my PIN on or off Changing my PIN Unblocking your PIN Turning phone lock code on or off Checking SIM lock status

Software updates

Checking the software version Backing up the phone memory Updating the software Restoring factory default settings

Network

Choosing a network Choosing network mode Turning flight mode on or off

Making calls

Calling a phone number Answering a call Making a call with hidden caller identification Making a video call Using speed dialing Turning call waiting on or off Using call waiting Turning caller identification on or off Diverting calls to another number

Contacts

Creating a contact Copying contacts between my SIM and my phone Merging identical contacts Copying contacts from social network sites and email accounts Assigning a contact to a speed dialing key

Voicemail

Saving my voicemail number Diverting calls to your voicemail Calling my voicemail Cancelling all diverts

Call restrictions

Turning fixed dialing on or off Adding fixed numbers

SMS

Setting up my phone for SMS Writing and sending SMS Reading SMS

MMS

Setting up my phone for MMS Writing and sending MMS Reading MMS

Email

Setting up my phone for email Setting up my phone for Exchange email Choosing a default email account Deleting an email account Writing and sending email Reading email

Apps

Installing apps from Google Play Uninstalling apps

Photo and video

Using my camera Using my video recorder Viewing photos and videos Sending photo or video in an email Uploading photos or videos to social network sites

Music

Using the music player

Location

Turning GPS on or off Using GPS navigation in HERE Maps

Organiser

Creating a calendar appointment Creating a note Setting an alarm

Wi-Fi

Turning Wi-Fi on or off Connecting to a Wi-Fi network Using my phone as Wi-Fi Hotspot Tethering from my phone

Bluetooth

Turning Bluetooth on or off Pairing a Bluetooth device with my phone Transferring photos or videos via Bluetooth

Syncing

Transferring files between a computer and my phone

NFC

Turning NFC on or off Reading NFC tags Transferring files using NFC

Data

Checking data usage Turning mobile data on or off Turning data roaming on or off

APP Chat

Facebook

How to install Facebook on your phone How to use Facebook on your phone

Twitter

How to install Twitter on your phone How to use Twitter on your phone

Google Maps

How to use Google Maps on your phone

YouTube

How to use YouTube on your phone

Troubleshooting

I can't send and receive MMS

Can you make a voice call?

It's important to find out if you can make a call. If you can't make a voice call, you need to solve this problem. When the problem is solved, you will most likely also be able to send and receive MMS.

Yes No

Possible Causes

Before you start There's an error at the receiving end Your phone hasn't been correctly set up for MMS The MMS isn't written correctly Mobile data is turned off

Possible causes

Can you make a voice call?

Yes No

There's an error at the receiving end

If you're having problems sending MMS to a specific number, the error might be at the receiving end.

There's an error at the receiving end

Try sending an MMS to another number.

Did this solve your problem?

Yes thank you! Next cause

Your phone hasn't been correctly set up for MMS

To send and receive MMS, your phone needs to be correctly set up for MMS.

Set up your phone for MMS.

Step of :

Virgin Mobile MMS

mms

http://mmsc.optus.com.au:8002/

61.88.190.10

8070

505

mms

Set up your phone for MMS.

1. Find "Access Point Names"

Slide your finger downwards starting from the top of the screen.

Tap the settings icon.

Tap Mobile networks.

Tap Access Point Names.

2. Create new data connection

Tap ADD.

Tap Name.

Key in Virgin Mobile MMS and tap OK.

3. Enter APN

Tap APN.

Key in mms and tap OK.

4. Enter MMS centre

Tap MMSC.

Key in http://mmsc.optus.com.au:8002/ and tap OK.

5. Enter IP address

Tap MMS proxy.

Key in 61.88.190.10 and tap OK.

6. Enter port number

Tap MMS port.

Key in 8070 and tap OK.

7. Enter country code

Tap MCC.

Key in 505 and tap OK.

8. Enter network code

Tap MNC.

Key in 02 and tap OK.

9. Select authentication type

Tap Authentication type.

Tap PAP.

10. Select APN type

Tap APN type.

Key in mms and tap OK.

11. Save data connection

Tap MORE.

Tap Save.

12. Return to the home screen

Tap the Home key to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

The MMS isn't written correctly

To send an MMS, it needs to be written and sent correctly.

See how to write and send an MMS.

Step of :

See how to write and send an MMS.

1. Create new MMS

Tap Messages.

Tap the new message icon.

2. Select recipient

Tap Enter recipients and key in the first letters of the recipient's name.

Tap the required contact.

3. Write text

Tap the text input field and write the text for your MMS.

4. Insert photo

Tap the attachment icon.

Tap Image and go to the required folder.

Tap the required photo.

Tap DONE.

5. Insert video

Tap the attachment icon.

Tap Video and go to the required folder.

Tap the required video.

6. Insert audio file

Tap the attachment icon.

Tap Audio and go to the required folder.

Tap the required audio file.

Tap DONE.

7. Send the MMS

Tap SEND when you've written your MMS.

8. Return to the home screen

Tap the Home key to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

Mobile data is turned off

To send and receive MMS, mobile data needs to be turned on.

Turn on mobile data.

Step of :

Turn on mobile data.

1. Find "Data usage"

Slide your finger downwards starting from the top of the screen.

Tap the settings icon.

Tap Data usage.

2. Turn mobile data on or off

Tap the indicator next to "Mobile data" to turn the function on or off.

3. Return to the home screen

Tap the Home key to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your phone.

Contact our customer service for more help.

Specs

Samsung Galaxy Note 5 (Android 5.1.1)

Dimensions	153.2 x 76.1 x 7.6 mm
Weight	171 g

SIM type

Nano SIM

Storage	32 / 64 GB
Memory card slot	No

Touchscreen	Yes
Screen size	5.7 inches
Resolution	1440 x 2560 pixels
Colour screen	16 million colours
Physical keypad	No

2G network	Yes
3G network	Yes
4G network	Yes

Bluetooth	Yes
Wi-Fi	Yes
NFC	Yes
USB data cable	Included
GPS	Yes

Camera	16 MP
Video recorder	Yes
Flash	Yes
Music player	Yes
FM radio	No

Operating system

Android 5.1.1 (Lollipop)

Voice calls	Yes
Video calls	Yes
SMS	Yes
MMS	Yes
Email	POP3 / IMAP / Exchange
Internet settings	Yes

USB	Yes
Wi-Fi Hotspot	Yes

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