Microsoft Lumia 640

Microsoft Lumia 640 Guide

The Basics

Getting started Functions and settings Calls and contacts Messaging Tools and apps Wi-Fi, Bluetooth and Data

First use

Inserting a SIM and battery Inserting a memory card Charging the battery Turning my phone on and off Activating a Microsoft account on my phone

Using my phone

Guide to keys and sockets Writing texts List of display icons Turning the screen lock on or off Restarting my phone

Internet settings

Setting up my phone for internet Using my internet browser Clearing browser data

Sound settings

Choosing a ringtone Choosing a message tone Turning silent mode on or off Turning vibration on or off Setting the ring volume

Display settings

Choosing a language Setting the date and time Personalising the phone display Setting the display brightness

Voice commands

Select settings for voice dialing Use voice control

Security

Turning my PIN on or off Changing my PIN Unblocking my PIN Turning phone lock code on or off Changing the phone lock code Checking SIM lock status

Software updates

Checking the software version Backing up the phone memory Updating the software Restoring factory default settings

Network

Choosing a network Choosing network mode Turning flight mode on or off

Making calls

Making a call Answering a call Making a call with hidden caller identification Turning call waiting on or off Using call waiting Turning caller identification on or off Diverting calls to another number

Contacts

Creating a contact Copying contacts from social network sites and email accounts Merging identical contacts Importing contacts from my SIM to my phone

Voicemail

Saving my voicemail number Diverting calls to my voicemail Calling my voicemail Cancelling all diverts

Call restrictions

Turning fixed dialing on or off Adding fixed numbers

SMS

Setting up my phone for SMS Writing and sending SMS Reading SMS

MMS

Setting up my phone for MMS Writing and sending MMS Reading MMS

Email

Setting up my phone for email Setting up my phone for Exchange email Deleting an email configuration Writing and sending email Reading email

Apps

Installing and using apps from Windows Phone Store Uninstalling apps

Photo and video

Using my camera Using my video recorder Viewing photos and videos Sending photos and videos Uploading photos or videos to social network sites

Music

Using the music player Using the radio

Location

Turning GPS on or off Using map functions in HERE Maps Using GPS navigation in HERE Drive+

Organiser

Creating a calendar appointment Setting an alarm Creating a note

Wi-Fi

Turning Wi-Fi on or off Connecting to a Wi-Fi network Using my phone as a Wi-Fi Hotspot

Bluetooth

Turning Bluetooth on or off Pairing a Bluetooth device with my phone Transferring files via Bluetooth

Syncing

Transferring files between a computer and my phone

NFC

Turning NFC on or off Reading NFC tags Transferring files using NFC

Data

Checking data usage Turning mobile data on or off Turning data roaming on or off

APP Chat

Facebook

How to use Facebook on your phone

Twitter

How to install Twitter on your phone How to use Twitter on your phone

Troubleshooting

I can't make voice calls

Possible Causes

Fixed dialing is turned on Little or no network coverage There's an error at the receiving end There may be a temporary network problem Your number has been suspended due to non-payment You're abroad and roaming isn't included in your rate plan You've turned on manual network selection and are out of range of the selected network Flight mode is turned on No credit on your prepaid card

Possible causes

Fixed dialing allows you to select which numbers can be called from your phone and to which numbers you can send messages. When fixed dialing is turned on, you can only call and send messages to numbers on the list of fixed dialing numbers.

Turn off fixed dialing.

Step of :

Turn off fixed dialing.

1. Find "settings"

Tap the phone icon.

Tap the dots in the bottom right corner of the display.

Tap settings.

2. Turn fixed dialing on or off

Tap the indicator next to "Fixed Dialling (FDN)" to turn the function on or off.

Key in your PIN2 (default is 0000) and tap enter.

3. Return to the home screen

Tap the home icon to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

Little or no network coverage

If you're in an area with little or no network coverage, your phone can't find a network and you can't make calls.

Little or no network coverage

Try again later when you're in an area with better network coverage.

View our network coverage map.

Did this solve your problem?

Yes thank you! Next cause

There's an error at the receiving end

If you're having problems calling a specific number, the error might be at the receiving end.

There's an error at the receiving end

Try calling another number. If you can call another number, the error is probably at the receiving end.

Did this solve your problem?

Yes thank you! Next cause

There may be a temporary network problem

There may be a temporary network problem, which means that you can't make calls.

There may be a temporary network problem

Try again later or when you're in a different area.

Did this solve your problem?

Yes thank you! Next cause

Your number has been suspended due to non-payment

You'll be notified if your number has been suspended when you try to make a call.

Your number has been suspended due to non-payment

Contact our customer service to have your number reactivated.

Did this solve your problem?

Yes thank you! Next cause

You're abroad and roaming isn't included in your rate plan

If roaming isn't included in your rate plan, you can't make calls when abroad.

You're abroad and roaming isn't included in your rate plan

Contact our customer service to activate roaming in your rate plan.

Did this solve your problem?

Yes thank you! Next cause

You've turned on manual network selection and are out of range of the selected network

If you've turned on manual network selection and are out of range of the selected network, you can't make calls.

Turn on automatic network selection.

Step of :

Turn on automatic network selection.

1. Find "SIM settings"

Slide your finger down the display starting from the top edge of your phone.

Tap ALL SETTINGS.

Tap mobile+SIM.

Tap SIM settings.

2. Choose option

Choose one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.

3. 2a - Select network manually

Tap the field below "Network selection".

Tap search for networks.
Your phone will search for networks within range.

Tap the required network.
Your display will tell you if you've access to the network you've chosen.

4. 2b - Select network automatically

Tap the field below "Network selection".

Tap automatic.
Wait while your phone is registered on the network.

5. Return to the home screen

Tap the home icon to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

Flight mode is turned on

If flight mode is turned on, your phone's transmitting functions are turned off. This means that you can't make or receive calls.

Turn off flight mode.

Step of :

Turn off flight mode.

1. Find "flight mode"

Slide your finger down the display starting from the top edge of your phone.

Tap ALL SETTINGS.

Tap flight mode.

2. Turn flight mode on or off

Tap the indicator next to "Status" to turn the function on or off.

3. Return to the home screen

Tap the home icon to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

No credit on your prepaid card

If there's no credit on your prepaid card, you can't make calls.

No credit on your prepaid card

See how to top up your prepaid card.

Did this solve your problem?

Yes thank you! Next cause

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your phone. Contact our customer service for more help.

Specs

Microsoft Lumia 640

Dimensions (LxWxH)	141.3 x 72.2 x 8.8 mm
Weight	145 g
Colour display	16 million colours
Resolution	720 x 1280 pixels
Touch screen	Yes
Talk time	Up to 26.5 hours
Stand-by time	Up to 36 days
Phone memory	1 GB RAM, 8 GB storage
Memory card slot	Yes
SIM type	Micro SIM

GSM 850 MHz	Yes
GSM 900 MHz	Yes
GSM 1800 MHz	Yes
GSM 1900 MHz	Yes
GPRS	Yes
EDGE (EGPRS)	Yes
3G (UMTS)	Yes
HSDPA (3.5G)	Yes
4G (LTE)	Yes

SMS	Yes
MMS	Yes
Chat	Yes
Email	Yes

Camera	8 megapixels
Video player	Yes
Video recorder	Yes
Video call	No
Music player	Yes
Radio	Yes
Podcasts	Yes
Voice recorder	Yes

Internal GPS	Yes
Maps/Navigation	HERE Maps

Calendar	Yes
Tasks	No
Notes	Yes
Alarm	Yes
Stopwatch	Yes
Countdown timer	Yes
Calculator	Yes
Office applications	Office

Browser	Yes
RSS reader	No

Wi-Fi	Yes
USB data cable	Yes
Bluetooth	Yes
Data modem	No
Synchronisation with computer	Yes

Browse all