LG G4 Guide

The Basics

Troubleshooting

I can't turn on my phone

Possible causes

Charge the battery.

Step of :

Your SIM is faulty

Check if your SIM is faulty by inserting it in another phone. If your SIM is not accepted by the other phone, your SIM is probably faulty. Contact our customer service to get a new SIM.

Key in the correct PIN.

Step of :

Your SIM is blocked

You'll need a new SIM. Contact our customer service to get a new SIM.

You phone asks for the PUK

Key in the correct PUK.
Please note: if you haven't received a PUK or don't know it, it can be obtained on My Account.

Make sure your phone has been assembled correctly.

Step of :

Your phone is locked to another service provider

Please visit our website for more information on how to unlock your phone.

Your phone is locked to Virgin Mobile

To use a SIM from another service provider, you'll need to contact our customer service to unlock your phone.

Turn on your phone correctly.

Step of :

Key in the phone lock code. You can now turn off the phone lock code. If you've forgotten the phone lock code, contact the phone manufacturer for assistance.

Step of :
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your phone. Contact our customer service for more help.

Specs

Dimensions (LxWxH) 148.9 x 76.1 x 6.3 mm
Weight 155 g
Colour display 16 million colours
Resolution 1440 x 2560 pixels
Touch screen Yes
Talk time Up to 19 hours (2G), up to 20 hours (3G)
Stand-by time Up to 15 days
Phone memory 3 GB RAM, 32 GB storage
Memory card slot Yes
SIM type Micro SIM
GSM 850 MHz Yes
GSM 900 MHz Yes
GSM 1800 MHz Yes
GSM 1900 MHz Yes
GPRS Yes
EDGE (EGPRS) Yes
3G (UMTS) Yes
HSDPA (3.5G) Yes
4G (LTE) Yes
SMS Yes
MMS Yes
Chat Yes
Email Yes
Camera 16 megapixels
Video player Yes
Video recorder Yes
Video call No
Music player Yes
Radio Yes
Podcasts Yes
Voice recorder Yes
Internal GPS Yes
Maps/Navigation Google Maps
Calendar Yes
Tasks No
Notes Yes
Alarm Yes
Stopwatch Yes
Countdown timer Yes
Calculator Yes
Office applications Yes
Browser Yes
RSS reader No
Wi-Fi Yes
USB data cable Yes
Bluetooth Yes
Data modem No
Synchronisation with computer Yes
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