Virgin Mobile Australia | Apple iPhone SE (iOS 9.3)

The Basics

Getting started Functions and settings Calls and contacts Messaging Tools and apps Wi-Fi, Bluetooth and data

Getting started

First use

Inserting a SIM Turning my phone on and off Charging the battery Activating my phone Activating an Apple ID on my phone

Using my phone

Guide to keys and sockets Writing texts List of screen icons Ending running applications Turning the screen lock on or off Restarting my phone

Functions and settings

Internet settings

Setting up my phone for internet Using my internet browser Clearing browser data

Sound settings

Choosing a ringtone Choosing a message tone Turning silent mode on or off Turning vibration on or off Setting the ring volume

Screen settings

Choosing a language Setting the date and time Personalising my phone's home screen Setting the screen brightness Using notifications

Voice commands

Selecting settings for Siri Using Siri

Security

Turning my PIN on or off Changing my PIN Unblocking your PIN Turning phone lock code on or off Using Touch ID Checking SIM lock status

Software updates

Checking the software version Backing up phone memory to iCloud Updating the software Restoring factory default settings

Calls and contacts

Network

Choosing a network Choosing network mode Turning flight mode on or off

Making calls

Calling a phone number Answering a call Making a video call using FaceTime Turning call waiting on or off Using call waiting Make a call with hidden caller identification Turning caller identification on or off Diverting calls to another number

Contacts

Creating a contact Importing contacts from my SIM to my phone Merging identical contacts Copying contacts from social network sites and email accounts

Voicemail

Diverting calls to your voicemail Calling my voicemail Cancelling all diverts

Messaging

iMessages

Setting up my phone for iMessaging Writing and sending iMessages Reading iMessages

SMS

Setting up my phone for SMS Writing and sending SMS Reading SMS

MMS

Setting up my phone for MMS Writing and sending MMS Reading MMS

Email

Setting up my phone for POP3 email Setting up my phone for Exchange email Choosing a default email account Deleting an email account Writing and sending email Reading email

Tools and apps

Apps

Installing apps from App Store Uninstalling apps Turning automatic update of apps on or off

Photo and video

Using my camera Using my video recorder Viewing photos and videos Sending photo or video in an email Uploading photo or video to social network sites Sharing photos or videos using iCloud Photo Sharing Sharing photos or videos using AirDrop

Music

Using the music player

Location

Turning GPS on or off Using GPS navigation in Maps

Organiser

Creating a calendar appointment Creating a note Setting an alarm Using Reminders

Wi-Fi, Bluetooth and data

Wi-Fi

Turning Wi-Fi on or off Connecting to a Wi-Fi network Using my phone as personal Hotspot Tethering from my phone

Bluetooth

Turning Bluetooth on or off Pairing a Bluetooth device with my phone

Syncing

Transferring files between a computer and my phone Syncing the contents of my phone using iCloud

Data

Checking data usage Turning mobile data on or off Turning data roaming on or off

APP Chat

Facebook

How to install Facebook on your phone How to use Facebook on your phone

Twitter

How to install Twitter on your phone How to use Twitter on your phone

Google Maps

How to install Google Maps on your phone How to use Google Maps on your phone

YouTube

How to install YouTube on your phone How to use YouTube on your phone

Troubleshooting

I can't make voice calls

Possible Causes

There's an error at the receiving end There's a temporary network problem There is not sufficient network coverage There's no credit on your prepaid phone card Your number has been suspended Flight mode is turned on Roaming isn't activated in your rate plan The selected network is out of range

Possible causes

There's an error at the receiving end

If you're having problems calling a specific number, the error might be at the receiving end.

There's an error at the receiving end

Try calling another number.

Try calling another number.

Did this solve your problem?

Yes thank you! Next cause

There's a temporary network problem

I there's a general problem making calls in a certain area, this may be caused by a temporary network error.

There's a temporary network problem

Try making a call later or when you're in another area.

Did this solve your problem?

Yes thank you! Next cause

There is not sufficient network coverage

The network coverage may differ from area to area. In certain areas it may so low it's not possible to make calls.

There is not sufficient network coverage

Try making a call later when you're in an area with better network coverage. View our network coverage map.

Did this solve your problem?

Yes thank you! Next cause

There's no credit on your prepaid phone card

If there's no credit on your prepaid phone card, you can't make calls until you've topped it up.

There's no credit on your prepaid phone card

Recharging my phone.

Did this solve your problem?

Yes thank you! Next cause

Your number has been suspended

You'll be notified if your number has been suspended when you try to make a call.

Your number has been suspended

Contact our customer service to have your number reactivated.

Did this solve your problem?

Yes thank you! Next cause

Flight mode is turned on

When flight mode is turned on, all wireless connections on your phone are turned off, including the connection to the mobile network.

Turn off flight mode.

Step of :

Turn off flight mode.

1. Turn flight mode on or off

Slide your finger upwards starting from the bottom of the screen.

Tap the flight mode icon to turn the function on or off.

2. Return to the home screen

Tap the Home key to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

Roaming isn't activated in your rate plan

If you try to make calls to or from foreign countries, roaming needs to be activated in your rate plan.

Roaming isn't activated in your rate plan

Contact our customer service to activate roaming in your rate plan.

Did this solve your problem?

Yes thank you! Next cause

The selected network is out of range

If you've set your phone to use a specific network, it can't get a network connection if the selected network is out of range.

Turn on automatic network selection.

Step of :

Turn on automatic network selection.

1. Find "Carrier"

Tap Settings.

Tap Carrier.

2. Choose a network

Tap the indicator next to "Automatic" to turn automatic network selection on or off.

If you turn off the function, tap the required network.

3. Return to the home screen

Tap the Home key to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your phone.

Contact our customer service for more help.

Specs

Apple iPhone SE (iOS 9.3)

Dimensions	123.8 x 58.6 x 7.6 mm
Weight	113 g

SIM type

Nano SIM

Storage

16 / 64 GB

Screen type	Retina display
Screen size	4 inches
Resolution	640 x 1136 pixels
Colour screen	16 million colours
Touch ID	Yes

2G network	Yes
3G network	Yes
4G network	Yes

Bluetooth	Yes
Wi-Fi	Yes
NFC	Yes
USB data cable	Included
GPS	Yes

Camera	12 MP
Video recorder	Yes
Flash	Yes
Music player	Yes
FM radio	No
Siri	Yes

Operating system

iOS 9.3

Voice calls	Yes
Video call (FaceTime)	Yes
iMessages	Yes
SMS	Yes
MMS	Yes
Email	POP3 / IMAP / Exchange

AirDrop	Yes
iCloud	Yes

USB	Yes
Personal Hotspot	Yes

Browse all

Apple iPhone SE

Apple iPhone SE Guide

The Basics

First use

Using my phone

Internet settings

Sound settings

Screen settings

Voice commands

Security

Software updates

Network

Making calls

Contacts

Voicemail

iMessages

SMS

MMS

Email

Apps

Photo and video

Music

Location

Organiser

Wi-Fi

Bluetooth

Syncing

Data

APP Chat

Facebook

Twitter

Google Maps

YouTube

Troubleshooting

I can't make voice calls

Possible Causes

Possible causes

There's an error at the receiving end

Did this solve your problem?

There's a temporary network problem

Did this solve your problem?

There is not sufficient network coverage

Did this solve your problem?

There's no credit on your prepaid phone card

Did this solve your problem?

Your number has been suspended

Did this solve your problem?

Turn off flight mode.

Turn off flight mode.

Did this solve your problem?

Roaming isn't activated in your rate plan

Did this solve your problem?

Turn on automatic network selection.

Turn on automatic network selection.

Did this solve your problem?

Specs

Apple iPhone SE (iOS 9.3)