Virgin Mobile Australia | Apple iPhone 6 (iOS 11.0)

The Basics

Getting started Functions and settings Calls and contacts Messaging Tools and apps Wi-Fi, Bluetooth and data

First use

Inserting a SIM Turning my phone on and off Charging the battery Activating my phone Activating an Apple ID on my phone Restoring content from an iCloud backup Restoring content from an iTunes backup

Using my phone

Guide to keys and sockets List of screen icons Ending running applications Turning the screen lock on or off Restarting my phone

Internet settings

Setting up my phone for internet Using my internet browser Clearing browser data

Sound settings

Choosing a ringtone Choosing a message tone Turning silent mode on or off Turning vibration on or off Setting the ring volume

Screen settings

Choosing a language Setting the date and time Setting the screen brightness Using notifications Selecting settings for Control Centre Using Control Centre

Voice commands

Selecting settings for Siri Using Siri

Security

Turning my PIN on or off Changing my PIN Unblocking your PIN Turning phone lock code on or off Using Touch ID Checking SIM lock status

Software updates

Checking the software version Backing up phone memory to iCloud Backing up phone memory using iTunes Updating the software Restoring factory default settings

Network

Choosing a network Choosing network mode Turning flight mode on or off

Making calls

Calling a phone number Answering a call Turning call waiting on or off Turning caller identification on or off

Contacts

Creating a contact Importing contacts from my SIM to my phone Merging identical contacts Copying contacts from social network sites and email accounts

Voicemail

Saving voicemail number Diverting calls to your voicemail Calling my voicemail Cancelling all diverts

iMessages

Setting up my phone for iMessaging Writing and sending iMessages

SMS

Setting up my phone for SMS Writing and sending SMS

MMS

Setting up my phone for MMS Writing and sending MMS

Email

Setting up my phone for POP3 email Setting up my phone for Exchange email Choosing a default email account Deleting an email account Writing and sending email

Apps

Installing apps from App Store Uninstalling apps Turning automatic update of apps on or off Turning Offload Unused Apps on or off Selecting settings for background refresh of apps

Photo and video

Using my camera Using my video recorder Viewing photos and videos Sending photo or video in an email

Music

Using the music player

Location

Turning GPS on or off

Find My iPhone

Selecting settings for Find My iPhone Using Find My iPhone

Wi-Fi

Turning Wi-Fi on or off Connecting to a Wi-Fi network Using my phone as personal Hotspot

Bluetooth

Turning Bluetooth on or off Pairing a Bluetooth device with my phone

Syncing

Transferring files between a computer and my phone Syncing the contents of my phone using iCloud

Data

Checking data usage Turning mobile data on or off Turning data roaming on or off

APP Chat

Facebook

How to install Facebook on your phone How to use Facebook on your phone

Twitter

How to install Twitter on your phone How to use Twitter on your phone

Google Maps

How to install Google Maps on your phone How to use Google Maps on your phone

YouTube

How to install YouTube on your phone How to use YouTube on your phone

Troubleshooting

I can't start my phone

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.

Yes No

Possible Causes

Before you start The entered PIN is incorrect You're asked to key in the PUK Your phone is locked to Virgin Mobile Your phone is locked to another service provider The phone lock code is turned on Your SIM has been permanently blocked Your SIM is faulty

Possible causes

Can you turn on your phone?

Yes No

The entered PIN is incorrect

If you key in an incorrect PIN, your phone can't start.

The entered PIN is incorrect

Check your PIN is correct.

Check your PIN is correct.

Did this solve your problem?

Yes thank you! Next cause

You're asked to key in the PUK

If you've keyed in an incorrect PIN three times in a row, you need to key in the PUK.

You're asked to key in the PUK

Log on to My Account to get the PUK.

Did this solve your problem?

Yes thank you! Next cause

Your phone is locked to Virgin Mobile

If your phone is SIM locked to your Virgin Mobile and you try to use a SIM from another service provider, the screen will tell your SIM is invalid.

Your phone is locked to Virgin Mobile

To use a SIM from another service provider, you'll need to contact our customer service to unlock your phone.

Did this solve your problem?

Yes thank you! Next cause

Your phone is locked to another service provider

If your phone is SIM locked, it needs to unlocked in order to use it with a SIM from another service provider.

Your phone is locked to another service provider

Please visit our website for more information on how to unlock your phone.

Did this solve your problem?

Yes thank you! Next cause

The phone lock code is turned on

When the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Turn off the phone lock code.

Step of :

Turn off the phone lock code.

1. Find "Touch ID & Passcode"

Tap Settings.

Tap Touch ID & Passcode.

2. Turn on use of phone lock code

Tap Turn Passcode On and key in a phone lock code of your own choice twice.

3. Turn deletion of data on or off

Tap the indicator next to "Erase Data" to turn the function on or off.

If you turn on the function, tap Enable.

4. Turn off use of phone lock code

Tap Turn Passcode Off and key in the phone lock code.

5. Return to the home screen

Tap the Home key to return to the home screen.

Did this solve your problem?

Yes thank you! Next cause

Your SIM has been permanently blocked

If your SIM has been permanently blocked, you'll need a new SIM.

Your SIM has been permanently blocked

Contact customer service to get a new SIM.

Did this solve your problem?

Yes thank you! Next cause

Your SIM is faulty

You can check if your SIM is faulty by inserting it in another phone.

Your SIM is faulty

Contact customer service to get a new SIM.

Did this solve your problem?

Yes thank you! Next cause

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your phone.

Contact our customer service for more help.

Specs

Apple iPhone 6 (iOS 11.0)

Dimensions	138.1 x 67 x 6.9 mm
Weight	129 g

SIM type

Nano SIM

Storage

16 GB / 64 GB / 128 GB

Screen type	Retina display
Screen size	4.7 inches
Resolution	750 x 1334 pixels
Colour screen	16 million colours
Touch ID	Yes

2G network	Yes
3G network	Yes
4G network	Yes

Bluetooth	Yes
Wi-Fi	Yes
NFC	Yes
USB data cable	Included
GPS	Yes

Camera	8 MP
Video recorder	Yes
Flash	Yes
Music player	Yes
FM radio	No
Siri	Yes

Operating system

iOS 11

Voice calls	Yes
Video call (FaceTime)	Yes
iMessages	Yes
SMS	Yes
MMS	Yes
Email	POP3 / IMAP / Exchange

AirDrop	Yes
iCloud	Yes

USB	Yes
Personal Hotspot	Yes

Browse all

Apple iPhone 6

Apple iPhone 6 Guide

The Basics

First use

Using my phone

Internet settings

Sound settings

Screen settings

Voice commands

Security

Software updates

Network

Making calls

Contacts

Voicemail

iMessages

SMS

MMS

Email

Apps

Photo and video

Music

Location

Find My iPhone

Wi-Fi

Bluetooth

Syncing

Data

APP Chat

Facebook

Twitter

Google Maps

YouTube

Troubleshooting

I can't start my phone

Can you turn on your phone?

Possible Causes

Possible causes

Can you turn on your phone?

The entered PIN is incorrect

Did this solve your problem?

You're asked to key in the PUK

Did this solve your problem?

Your phone is locked to Virgin Mobile

Did this solve your problem?

Your phone is locked to another service provider

Did this solve your problem?

Turn off the phone lock code.

Turn off the phone lock code.

Did this solve your problem?

Your SIM has been permanently blocked

Did this solve your problem?

Your SIM is faulty

Did this solve your problem?

Specs

Apple iPhone 6 (iOS 11.0)