Apple iPhone 5s

The Basics

Troubleshooting

I can't use of one my apps

Possible causes

Uninstall the required app and try installing it again.

Step of :

Restart your phone.

Step of :

You're not using the latest version of an app

Check in App Store if there's an update for your app.

Uninstall the required app and install it again. Start the required app and follow the instructions to key in your personal information.

Step of :

Uninstall the required app and install it again. Start the required app and follow the instructions to key in your phone number.

Step of :

End all active applications on your phone and try to open the required app again.

Step of :

Check if you can access the internet by loading a website in the phone browser. If you can't access the internet, go to the troubleshooting guide solving internet access problems.

Step of :
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your phone. Contact our customer service for more help.

Specs

Dimensions (LxWxH) 123.8 x 58.6 x 7.6 mm
Weight 112 g
Colour display 16 million colours
Resolution 1136 x 640 pixels
Touch screen Yes
Talk time Up to 10 hours (2G) / up to 10 hours (3G)
Stand-by time Approx. 11 days
Phone memory 16 / 32 / 64 GB storage
Memory card slot No
SIM type Nano SIM
GSM 850 MHz Yes
GSM 900 MHz Yes
GSM 1800 MHz Yes
GSM 1900 MHz Yes
GPRS Yes
EDGE (EGPRS) Yes
3G (UMTS) Yes
HSDPA (3.5G) Yes
4G (LTE) Yes
SMS Yes
MMS Yes
Chat No
Email Yes
Camera 8 megapixels
Video player Yes
Video recorder Yes
Video call Yes
Music player Yes
Radio No
Podcasts Yes
Voice recorder Yes
Internal GPS Yes
Maps/Navigation Maps
Calendar Yes
Tasks Yes
Notes Yes
Alarm Yes
Stopwatch Yes
Countdown timer Yes
Calculator Yes
Office applications No
Browser Yes
RSS reader No
Wi-Fi Yes
USB data cable Yes
Bluetooth Yes
Data modem Yes
Synchronisation with computer Yes
Browse all