Apple iPhone 5s

The Basics

Troubleshooting

I can't turn on my phone

Possible causes

Charge the battery.

Step of :

Your SIM is faulty

Check if your SIM is faulty by inserting it in another phone. If your SIM is not accepted by the other phone, your SIM is probably faulty. Contact our customer service to get a new SIM.

Key in the correct PIN.

Step of :

Your SIM is blocked

You'll need a new SIM. Contact our customer service to get a new SIM.

You phone asks for the PUK

Key in the correct PUK.
Please note: if you haven't received a PUK or don't know it, it can be obtained on My Account.

Make sure your phone has been assembled correctly.

Step of :

Your phone is locked to another service provider

Please visit our website for more information on how to unlock your phone.

Your phone is locked to Virgin Mobile

To use a SIM from another service provider, you'll need to contact our customer service to unlock your phone.

Turn on your phone correctly.

Step of :

Key in the phone lock code. You can now turn off the phone lock code. If you've forgotten the phone lock code, contact the phone manufacturer for assistance.

Step of :
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your phone. Contact our customer service for more help.

Specs

Dimensions (LxWxH) 123.8 x 58.6 x 7.6 mm
Weight 112 g
Colour display 16 million colours
Resolution 1136 x 640 pixels
Touch screen Yes
Talk time Up to 10 hours (2G) / up to 10 hours (3G)
Stand-by time Approx. 11 days
Phone memory 16 / 32 / 64 GB storage
Memory card slot No
SIM type Nano SIM
GSM 850 MHz Yes
GSM 900 MHz Yes
GSM 1800 MHz Yes
GSM 1900 MHz Yes
GPRS Yes
EDGE (EGPRS) Yes
3G (UMTS) Yes
HSDPA (3.5G) Yes
4G (LTE) Yes
SMS Yes
MMS Yes
Chat No
Email Yes
Camera 8 megapixels
Video player Yes
Video recorder Yes
Video call Yes
Music player Yes
Radio No
Podcasts Yes
Voice recorder Yes
Internal GPS Yes
Maps/Navigation Maps
Calendar Yes
Tasks Yes
Notes Yes
Alarm Yes
Stopwatch Yes
Countdown timer Yes
Calculator Yes
Office applications No
Browser Yes
RSS reader No
Wi-Fi Yes
USB data cable Yes
Bluetooth Yes
Data modem Yes
Synchronisation with computer Yes
Browse all