Apple iPhone 5s

Apple iPhone 5s Guide

The Basics


I can't use Wi-Fi

Possible causes

The selected Wi-Fi network rejects the connection

Contact the administrator of the Wi-Fi network to obtain the correct connection settings.

Your phone is connected to a Wi-Fi network, but you're not logged on

Open the internet browser on your phone and try to load a website. The internet browser is directed to the start page of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.

Turn on Wi-Fi.

Step of :

Connect to a Wi-Fi network.

Step of :

There are no available Wi-Fi networks

Find a place with available Wi-Fi networks and try establishing a connection again.

We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your phone.

Contact our customer service for more help.


Dimensions 123.8 x 58.6 x 7.6 mm
Weight 112 g
SIM type Nano SIM
Storage 16 / 32 / 64 GB
Screen type Retina display
Screen size 4 inches
Resolution 640 x 1136 pixels
Colour screen 16 million colours
Touch ID Yes
2G network Yes
3G network Yes
4G network Yes
Bluetooth Yes
Wi-Fi Yes
USB data cable Included
Camera 8 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No
Siri Yes
Operating system iOS 9
Voice calls Yes
Video call (FaceTime) Yes
iMessages Yes
Email POP3 / IMAP / Exchange
AirDrop Yes
iCloud Yes
Personal Hotspot Yes
Browse all