Apple iPhone 5c

The Basics


I can't connect to another Bluetooth device

Possible causes

The distance between the two devices is too long

Place the devices within 10 metres of each other.

Turn on Bluetooth.

Step of :

Bluetooth is turned off on the other device

Turn on Bluetooth on the other device.

Bluetooth visibility is turned off on the other device

Turn on Bluetooth visibility on the other device.

The other Bluetooth device isn't compatible with your phone

Check the user manual for the other device to see if it's compatible with your phone.

There's an error on the other device

Try establishing a connection to another Bluetooth device.

The entered password is incorrect

Find the password in the user manual for the other device.

We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your phone.

Contact our customer service for more help.


Dimensions 124.4 x 59.2 x 9 mm
Weight 132 g
SIM type Nano SIM
Storage 8 / 16 / 32 GB
Screen type LED
Screen size 4 inches
Resolution 640 x 1136 pixels
Colour screen 16 million colours
Touch ID No
2G network Yes
3G network Yes
4G network Yes
Bluetooth Yes
Wi-Fi Yes
USB data cable Included
Camera 8 MP
Video recorder Yes
Flash Yes
Music player Yes
FM radio No
Siri Yes
Operating system iOS 9
Voice calls Yes
Video call (FaceTime) Yes
iMessages Yes
Email POP3 / IMAP / Exchange
AirDrop Yes
iCloud Yes
Personal Hotspot Yes
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