Apple iPad (5th generation)

Apple iPad (5th generation) Guide

The Basics


I can't play music

Possible causes

The selected audio file is not supported by the music player

Try playing another type of audio file.

Transfer audio files from your computer to your tablet.

Step of :

The headset isn't working

Check the headset is correctly connected or try again with another headset.

Delete the damaged audio files and transfer the files from your computer to your tablet again.

Step of :
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your tablet.

Contact customer service for more help.


Dimensions 240 x 169.5 x 7.5 mm
Weight 478 g
SIM type Nano SIM
Storage 32 GB / 128 GB
Screen type Retina display
Screen size 9.7 inches
Resolution 1536 x 2048 pixels
Colour screen 16 million colours
Touch ID Yes
2G network Yes
3G network Yes
4G network Yes
Bluetooth Yes
Wi-Fi Yes
USB data cable Included
Camera 8 MP
Video recorder Yes
Flash No
Music player Yes
FM radio No
Siri Yes
Operating system iOS 11
Voice calls No
Video call (FaceTime) Yes
iMessages Yes
Text messaging No
Picture messaging No
Email messaging POP3 / IMAP / Exchange
iCloud Yes
AirDrop Yes
Personal hotspot Yes
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